Frequently Asked Questions

Tier D Select Seafood Hot Pot starts at ¥2,888 and suits 8–10 guests. Bookings are accepted from 6 guests (the minimum-spend standard of the chosen tier applies).

See the full menus on the Menu Details page →

The set-menu price includes: all dishes of the chosen tier (see the menu for details), venue usage, basic service, a seasonal fruit platter, after-dinner dessert, and a Wuyi Rock Tea tasting (small pot). Tier A additionally includes a Wuyi Rock Tea gift set valued at about ¥299.

Possible extra charges:

• Drinks and beverages (choose the in-package pairing, order separately, or bring your own)
• Additional dishes beyond the set menu
• Special decoration requests (flowers / balloons / themed décor)
• Overtime charges (e.g., if dining runs significantly over time)

A detailed quotation is provided at booking, with all charges listed transparently.

In principle, you can add guests at the last minute, but please note the following:

1. Please let us know at least 24 hours in advance so we can prepare enough ingredients and tableware
2. Adding 1–3 guests can usually be covered by paying the per-person difference on top of the original set menu
3. If more than 4 extra guests join, the package may need to be upgraded to a higher tier
4. The indoor space comfortably seats up to 12 guests per table; for more than 12, we recommend confirming in advance whether a second table is needed

Yes. The four tiers are standard reference options — you are free to mix dishes across tiers. For example, choose Tier B as your base but request the rich fish-head soup from Tier A; we can swap the dish in and adjust the total price based on its actual cost.

Our chef team supports highly flexible customization — tell us what you have in mind and we will do our best to make it happen.

Even for same-day requests, feel free to call — we will do our best to accommodate you.

1. Initial phone consultation — call +86-18938027777 and share your approximate party size, date, budget and preferences
2. Confirm the plan — choose the set-menu tier and note any dietary restrictions or special needs
3. Pay a deposit — a 30% deposit locks in your date
4. Finalize the details — 1–3 days before the dinner, confirm the menu, drinks and decoration needs
5. Arrive and enjoy — arrive at the reserved time; the chef team will be ready
6. Settle the bill — pay the balance and any extras after the event

Rescheduling policy:

• More than 72 hours before the dinner: one free reschedule
• 24–72 hours before: rescheduling is possible, with a possible 10% service fee
• Within 24 hours: rescheduling is difficult and must be negotiated

Cancellation policy:

• More than 72 hours before the dinner: full deposit refund
• 48–72 hours before: 50% of the deposit refunded
• Within 48 hours: the deposit is non-refundable (it can be credited toward a future booking)

We accept the following: corporate bank transfer (recommended), WeChat Pay, Alipay, and POS card payments (UnionPay / credit cards).

For corporate business clients, we can issue official VAT invoices.

Absolutely. Please be sure to tell us at booking:

1. Allergies: peanut, seafood, gluten intolerance, etc., must be disclosed in advance
2. Religious dietary rules: halal, vegetarian requirements, etc.
3. Taste preferences: spice level (none / mild / medium / hot) and saltiness preference
4. Personal dislikes: ingredients you avoid (e.g., cilantro / carrots / offal)
5. Special requests: longevity noodles for the birthday guest, birthday cake ordering, flower décor, etc.

Our chef team will tailor each dish to your needs.

The full dining experience usually lasts 90–150 minutes, depending on the set-menu tier and your pace:

• First 30 minutes: seating, tea/drinks, and cold appetizers arrive course by course while guests chat and dine
• Middle 60–80 minutes: hot dishes are served in batches, with the signature mains (fish head / roast duck / lobster, etc.) as the highlight
• Final 20–30 minutes: staples/soups, fruit and dessert, followed by an after-dinner tea tasting

If you would like a faster or slower pace, just let the service team know at any time.

Yes. All set menus can be adapted to a fully vegetarian version. Our chefs replace meat dishes with quality plant-protein ingredients (such as mushrooms, tofu products and seasonal vegetables) to keep the flavors rich and the meal well balanced.

We also accommodate mixed dining groups — individual vegetarian alternatives can be prepared for specific guests.

Yes, you may bring your own drinks. A reasonable corkage service fee applies. We also offer an extensive in-house drinks list covering craft beer, wine, spirits, premium baijiu (Moutai / Wuliangye, etc.) and soft drinks.

The exact corkage fee varies by drink type — please call customer service for the latest policy.

The Wanguanghui Business Center has a spacious underground parking lot. Search for "Mulan Tea Story, Building A6, Canal Vanke Center" in your navigation app.

Banquet guests enjoy reserved parking — share your license plate number in advance and we will reserve a spot closest to the elevator. From there, a dedicated private elevator takes you directly to the banquet floor — private and convenient the whole way.

Absolutely. This is one of the big advantages of the Private Chef Banquet over a regular restaurant — the entire gathering experience happens in one building:

• Before dinner: play a few rounds of Guandan in the card area, a game of billiards, or warm up with some KTV
• After dinner: head to the rooftop terrace for fresh air, enjoy a cocktail at the bar, or play a few games on the PS5
• For the elders: while the younger guests enjoy KTV/games, elders can sip tea and chat at the kung-fu tea table

Use of the entertainment facilities is included in the banquet package at no extra charge (excluding special value-added services).

The late-night session (after 22:00) suits casual gatherings of friends or celebration dinners, with a more relaxed vibe.

The Private Chef Banquet space is designed for small, private dining (1–2 tables) — ideal for: business entertaining (10–12 guests), family gatherings (8–15 guests), birthday celebrations and anniversary dinners.

For larger events of 20+ guests (such as company annual dinners or weddings), we recommend the larger spaces at our Party Club — the 400㎡ second-floor event hall (up to 200 people) and the 850㎡ fourth-floor terrace (banquets for 150–200 people) — with catering services also available. Explore the Party Club →

Yes, official VAT invoices are available — both VAT general invoices and VAT special invoices (for corporate tax deduction). Please provide your billing details and company name when booking.

For important business entertaining in Hangzhou (client hosting / deal negotiations / executive dinners / contract-signing celebrations), the Private Chef Banquet offers these unique advantages over traditional hotel private rooms:

• Absolute privacy: a self-contained 188㎡ space shared with no other guests — every conversation stays completely confidential
• Private elevator & parking: VIP guests take a dedicated elevator straight to the banquet floor without passing through any public areas
• Cooked live by the chef: no reheated pre-prepared dishes — the chef team cooks on site, guaranteeing quality and temperature
• Highly flexible: serving pace, taste adjustments and menu swaps can all be handled on the spot
• Entertainment on site: after dinner, move straight to the Guandan area / KTV / billiards / terrace to keep the social momentum going
• Open until 02:00: free from hotel-restaurant closing times, perfect for long, in-depth conversations

Especially suited to: first-time hosting of key clients, investor due-diligence visits, and celebration dinners after closed-door executive meetings.

"Guandan + Private Banquet" is one of Mulan Tea Story's signature combos and is very popular in Hangzhou:

1. Option 1: Guandan first, then dinner
   • Guests play cards in the dedicated Guandan area upon arrival (usually 2–3 hours)
   • Tea, snacks and soft drinks are served throughout
   • After the cards, move next door to the Private Chef Banquet space for dinner
   • Best for: afternoon friend sessions / casual business gatherings
2. Option 2: Dinner first, then Guandan
   • Enjoy the full Private Chef Banquet (90–150 minutes) first
   • After dinner, head to the Guandan area to keep playing
   • Best for: extended entertainment after dinner
3. Option 3: Alternating
   • Some guests play Guandan while others chat on the terrace / at the bar
   • Rotate midway so everyone gets to enjoy both dining and entertainment
   • Best for: larger gatherings (12–20 guests)

The whole experience takes place in one building with no need to change venues — the biggest convenience compared with traditional restaurants. Explore the entertainment facilities →

The Private Chef Banquet is ideal for multi-generation family gatherings:

• Excellent privacy: a private room free from outside disturbance — children running or crying won't affect other guests
• Step-free access: a dedicated elevator takes you straight up — no stairs for the elderly
• Flexible, customized dishes:
  • Soft, easy-to-chew dishes for elderly guests
  • Mild, low-salt, kid-friendly dishes with playful presentation
  • Halal, vegetarian and allergen-free requirements all supported
• Spacious and comfortable: a 188㎡ indoor space where the whole family can sit together comfortably without feeling crowded
• Easy parking: underground parking + reserved spaces + private elevator access
• Flexible hours: lunch 11:00–15:30 and dinner 16:00–02:00 — pick any time that suits the family

Popular family occasions: Chinese New Year reunion dinners, Mid-Autumn family banquets, elders' birthday celebrations, full-month baby celebrations, graduation dinners and housewarming parties. Tier D starts at ¥2,888 (8–10 guests) — outstanding value. View the menus →

The Private Chef Banquet is an ideal choice for birthday and anniversary dinners — private and warm, with refined dishes and attentive service:

Services we can prepare for you:

• Themed décor: a "Longevity" character backdrop / flower arrangements / balloon décor / anniversary photo wall
• Special dishes: longevity noodles (a birthday essential), custom cakes (can be ordered on your behalf) and seasonal auspicious dishes
• Program coordination: assistance with candle-lighting / wishes / cake-cutting / toasts / group photos
• AV equipment: a large LED screen for growth videos, photo retrospectives or greeting VCRs
• Entertainment: KTV singing, terrace views and family photos after dinner

When booking, let us know which birthday or anniversary you are celebrating, and we will recommend the right set-menu tier and décor plan. We suggest booking at least 7 days in advance to allow ample preparation.

Every banquet includes a Wuyi Rock Tea tasting (Tier A additionally includes a Wuyi Rock Tea gift set valued at about ¥299):

• Pre-dinner tea: on seating, guests are first served a pot of authentic Wuyi Rock Tea (choose from Dahongpao / Rougui / Shuixian) to warm up and refresh
• Tea ceremony talk: for those who want to learn more, our tea masters can explain Wuyi tea culture and brewing techniques on site
• After-dinner tea chat: after the meal, continue sipping tea and chatting at the kung-fu tea table
• Buy the tea: if you fall in love with a particular tea, scan the QR code to order it directly — with full blockchain traceability for authenticity

All Mulan Tea Story Rock Tea products come from our own 30-mu century-old tea garden in the core Zhengyan producing area of Tianxin Village, Wuyishan City — supervised by intangible-heritage inheritors and crafted through 12 traditional steps. This is our core difference from an ordinary restaurant: tea is not just a drink here — it is the soul of the brand.

Here is a core comparison with other high-end Hangzhou restaurants / private kitchens:

In short: if you simply want a great meal, a traditional restaurant is enough — but if you want a complete private social experience (dining + entertainment + tea + conversation), Mulan Private Chef Banquet is a uniquely distinctive choice in Hangzhou.