Frequently Asked Questions

Mulan Club is located in the Mulan Building of Mulan Tea Story, Building A6, Canal Vanke Center, Gongshu District, Hangzhou. It is a standalone four-story glass building covering a total of 2,300 sq.m. With flexible four-story combinations:

• Maximum single-floor capacity: the second-floor roadshow hall seats 200 or accommodates 350 standing; the fourth-floor terrace holds 300 standing or 150-200 banquet-style
• Whole-building multi-floor combination: by using multiple floors in parallel (e.g., meetings on 2F, entertainment on 3F, dining on 4F), the building can serve up to ~500 guests in rotation
• Recommended comfortable capacity: to guarantee event quality, we suggest keeping single events within 300 people

For detailed space introductions, please see the Spaces page.

Yes, Wanguanghui Business Center is equipped with an underground parking garage offering ample parking. Visitors can park in the underground garage and take the elevator directly up.

Navigation address: search for "Building A6, Canal Vanke Center, Mulan Tea Story" or "Mulan Tea Story". It is about X minutes' walk from Hangzhou Metro Line X, XX Station (please refer to actual maps for the specific route).

Travel tip: if you plan to arrive by helicopter (fourth-floor terrace), please notify us at least 7 working days in advance so we can coordinate air traffic control filings.

Renting by floor is fully supported. You can use a single floor or a multi-floor combination based on your event's actual needs:

• Small events (10-40 people) → use only the third-floor club or the first-floor Tea Story Space
• Medium events (50-150 people) → the second-floor roadshow hall alone is recommended
• Large events (150-300 people) → multi-floor combinations (e.g., meetings on 2F + entertainment on 3F + dinner on 4F)
• Extra-large needs → full-building buyout (all 2,300 sq.m)

For individual floor base rental rates, please refer to the Pricing page.

Starting prices by service type:

These are reference starting prices; final pricing depends on headcount, date, catering standards, and decoration requirements. View the full price list →

Package prices typically include: venue access, standard equipment (AC/Wi-Fi/lighting/basic sound), event planning service fees, and basic decoration.

Possible additional charges:

• Catering (included in the package or ordered separately)
• Photography/videography teams (for professional-grade coverage)
• Special decoration (florals/inflatables/custom installations)
• Value-added services (helicopter/DJ/live streaming/fireworks)
• Overtime fees (charged hourly)

A detailed itemized quote is provided at the proposal confirmation stage. All costs are listed transparently with no hidden charges.

Payment process:

1. After confirming the proposal, pay a 30% deposit to lock the date
2. Pay the remaining 70% balance 3 days before the event
3. Any additional charges after the event are settled within 7 days

Supported payment methods: corporate bank transfer (recommended), WeChat Pay, Alipay, and POS card payment.

Yes, prices may increase by 10%-20% during the following periods:

• All day Saturday and Sunday
• Statutory holidays (New Year's Day/Spring Festival/Qingming/May Day/Dragon Boat/Mid-Autumn/National Day)
• Special popular dates (e.g., 520, Qixi, Valentine's Day, Christmas Eve, New Year's Eve)

Weekdays (Monday to Friday) offer the best value. If your schedule is flexible, choosing a weekday can save a significant amount of your budget.

Recommended booking lead times:

During peak seasons (May-June wedding season, year-end annual party season, National Day holidays), book as early as possible — popular dates may be fully booked 2-3 months in advance.

1. Step 1: Initial inquiry — share your basic needs by phone or WeChat (headcount/date/budget/type), and we'll assess whether we're a good fit
2. Step 2: Site visit (optional) — if needed, book a walkthrough of each floor to experience the real space
3. Step 3: Proposal — within 24 hours of the site visit, we deliver 1-2 complete proposals (including floor plans, run-of-show, and itemized quotes)
4. Step 4: Confirmation & contract — after confirming the proposal, sign the agreement and pay a 30% deposit to lock the date
5. Step 5: Detail coordination — 3-7 days before the event, confirm all execution details (menu/seating/run-of-show/music list/guest list)
6. Step 6: On-site execution — a professional team is on site throughout the event day, from setup to wrap-up

Adding people: generally possible, but please notify us at least 48 hours in advance so we can adjust catering and seating. Additions exceeding 20% of the original headcount may incur extra charges.

Rescheduling: if you need to change the event date, please contact our team as soon as possible. Rescheduling policy:

• More than 14 days before the event: one free reschedule (subject to availability on the new date)
• 7-14 days before the event: rescheduling possible, but a 10% handling fee may apply
• Within 7 days of the event: rescheduling is difficult and must be negotiated; the deposit may not be fully refundable

If an event cannot be held due to force majeure announced by the government (epidemic control requirements, natural disasters, etc.):

• Full refund of all amounts paid
• Or a free reschedule to a mutually agreed new date
• No penalty or handling fees of any kind

We will proactively contact you at the first opportunity to discuss the next steps.

Standard facilities (included on all floors): central AC, fresh-air ventilation, high-speed Wi-Fi 6, basic lighting, restrooms, and security monitoring.

Second-floor roadshow hall features: PSS professional sound system, P2.5 LED HD screen (~20 sq.m), 6 wireless microphones, modular mobile stage, programmable lighting system, and gigabit network port.

Third-floor club features: 4 KTV rooms (BMB sound), 3 American pool tables, 2 PS5 consoles + 1 Xbox Series X + 3 65-inch 4K TVs, professional cocktail bar, and booth lounge area.

Fourth-floor terrace features: outdoor professional sound system, outdoor lighting rig, transparent rain canopy (quick-deploy), certified helipad, and emergency tent set.

We offer several catering options:

1. Buffet: Chinese and Western hot/cold dishes, ¥150-250 per person
2. Family-style banquet: Chinese or fusion cuisine, 10-12 per table, ¥200-400 per person
3. Cocktail party: standing social format with drinks and canapés, ¥120-200 per person
4. Private chef banquet: premium dining cooked live by the chef, ¥240-1,080 per person (see the menus page)
5. Tea break: coffee, tea, and pastries for meeting intermissions, ¥50-80 per person

About outside food: we recommend using our catering services to ensure food safety and quality control. If you truly need to bring certain items (e.g., a custom cake), please confirm with our team in advance.

Pets are welcome on the fourth-floor outdoor terrace (leash required), making it ideal for pet-friendly gatherings. For hygiene and safety reasons, pets are not permitted in indoor spaces.

If you'd like to host a pet-themed party on the terrace (e.g., a dog birthday party), we can help plan dedicated pet-friendly zones and supporting facilities.

Yes. The third-floor club has a dedicated makeup/dressing room with full-length mirrors, vanity stations, a hanging area, and a sofa lounge — ideal for brides, guests, and speakers at weddings, launches, and similar events.

The backstage area of the second-floor roadshow hall also has a guest lounge/makeup prep area for performers and VIP guests.

Our core differentiators include:

1. Standalone full-building operation: not an add-on to a hotel ballroom or co-working space, but a building designed specifically for parties and events — with greater privacy and exclusivity
2. 12-meter-high roadshow hall: a rare column-free 12-meter-high space in the Hangzhou area, with visual impact far beyond ordinary meeting rooms
3. 850 sq.m helipad terrace: a scarce, unique resource across the Hangzhou urban area, offering tremendous creative space for weddings and brand events
4. One-stop service: planning, decoration, catering, entertainment, and photography/videography all handled by one team — no multi-vendor coordination needed
5. "Only custom, never off-the-rack" philosophy: every event is a uniquely tailored plan — no templates, no assembly lines

To date, the largest event we've hosted at this venue was a 280-person corporate annual gala, using a three-floor setup (2F main hall + awards, 3F breakout + dinner, 4F cocktail + fireworks show) that ran smoothly and orderly throughout.

From a technical standpoint, the venue's hardware fully supports the regular hosting of 300-person-scale large events.

Site visits are very welcome! We recommend booking in advance so we can arrange a dedicated guide. This allows us to:

1. Ensure someone is there to receive you — no wasted trip
2. Focus on the relevant floors based on your event type (e.g., weddings on 4F, launches on 2F)
3. Discuss initial needs and budget range directly on site

Booking phone: +86-18938027777, available 09:00-22:00.

Stand-up comedy/open mic/improv comedy is one of the most popular event types hosted at Mulan Club. Our professional performance setup includes:

• Stage area: modular mobile stage (can be configured as a T-stage or straight stage) with a 12-meter-high unobstructed view
• Sound system: PSS professional sound with 6 wireless handheld/lavalier mics, supporting multiple performers on stage at once (manzai/group acts)
• LED screen: P2.5 HD screen ~20 sq.m for performer intros, interactive Q&A captions, and sponsor logo rotation
• Lighting: programmable lighting system supporting spotlight, front light, and ambient light modes
• Audience seating: 80-200 seats with carefully designed sightlines for every row
• Live streaming: gigabit network port supporting simultaneous multi-platform streaming (Douyin/Bilibili/WeChat Channels, etc.)

Several Hangzhou comedy brands have successfully performed here. Starting at ¥10,000 (including basic equipment); final quotes depend on show scale and duration.

Mulan Club provides full-process custom wedding services from ceremony to banquet:

Standard wedding package includes:

1. Ceremony: ceremony area setup in the outdoor terrace or indoor space (arch/runway/flowers/seating/carpet)
2. Banquet dining: family-style banquet or buffet, cooked live by the chef team
3. Bride support: private makeup room, dressing room, and bride's lounge
4. Ambience: background music, LED screen showing wedding photos/growing-up videos
5. Photography/videography coordination: recommended partner photographer/videographer teams

Helicopter wedding (signature upgrade): the 850 sq.m fourth-floor terrace features a certified helipad, enabling:

• The groom to arrive by helicopter (coordinate air traffic control filing 7 working days in advance)
• The helicopter used as a photo backdrop/aerial filming element
• A helicopter departure ceremony after the wedding

Custom weddings start at ¥30,000; helicopter-inclusive weddings require additional flight rental costs. View wedding pricing →

Mulan Club's multi-floor setup makes corporate team building anything but dull — meetings, entertainment, and dining all within one building:

Popular team-building programs:

Corporate team building starts at ¥20,000; custom packages can be tailored to your company culture. View the eight services →

Mulan Club hosts a large number of themed birthday parties every year. Here are the most popular types and their packages:

• Adult birthday parties (18th/25th/30th, etc.):
  • Recommended floors: 3F club (rich entertainment) or 4F terrace (romantic night views)
  • Headcount: 15-50 people
  • Decorative themes: neon/KTV style/retro disco/black-and-gold luxury/outdoor starry sky
  • Reference budget: ¥5,000 - 30,000
• Baby's first birthday/100-day celebration:
  • Recommended floors: 1F Tea Story Space (warm and quiet) or 3F (family-friendly)
  • Headcount: 15-40 people
  • Decorative themes: cartoon/forest animals/pink princess/blue ocean
  • Special touches: Zhuazhou ritual props, growth video playback, family photo area
  • Reference budget: ¥5,000 - 15,000
• Anniversary/proposal parties:
  • Recommended floor: 4F helipad terrace (stunning 360° night views)
  • Headcount: 10-30 people
  • Decorative themes: candlelight dinner/rose garden/star-gazing tent/outdoor movie
  • Reference budget: ¥8,000 - 25,000

All parties support highly personalized customization, with one-on-one planning from invitation design to on-site decoration to run-of-show. View past cases →

Absolutely. The professional-grade hardware of the second-floor roadshow hall fully meets all the requirements of brand launch events:

• P2.5 LED HD screen (~20 sq.m): excellent for product films, spec displays, and logo exposure
• 12-meter-high column-free space: strong visual impact, ideal for brand runways and product experience zones
• PSS professional sound + 6 wireless mics: CEO speeches, product demos, and media Q&A all run seamlessly
• Gigabit network + streaming interface: supports simultaneous online launch streaming (Douyin/WeChat Channels/Bilibili/Weibo, etc.)
• Programmable lighting system: can be customized to match brand VI colors

Applicable industries: tech/gadget product launches, fashion/beauty debuts, auto test-drive & tasting events, fine-wine tasting launches, APP/platform release events, and more.

Starting at ¥10,000 (small launches of up to 50 people); large launches can reach ¥150,000. View cases →

Mulan Club's floors are highly flexible and ideal for art exhibitions, brand pop-ups, and pop-up stores:

• 1F Tea Story Space (~500 sq.m): suitable for tea culture exhibitions, art displays, cultural-creative fairs, and small galleries
• 2F Roadshow Hall (400 sq.m/12m ceiling): suitable for fashion shows, installation art, and immersive exhibitions
• 3F Club (~550 sq.m): suitable for designer pop-up stores, handicraft exhibitions, and photography shows
• 4F Helipad (850 sq.m outdoor): suitable for outdoor art installations, open-air sculpture shows, and urban camping-themed pop-ups

The glass-curtain-wall building itself is strikingly modern — abundant natural light by day, stunning lighting effects by night, and a built-in "Instagram-worthy landmark" quality that boosts social media reach for events. Learn more about each floor →

Yes! We maintain long-term partnerships with several quality photography/videography teams in Hangzhou and can recommend the right vendor based on your needs and budget:

• Wedding coverage: dual/triple-camera photography + 4K video, including retouched photos and edited short films
• Event documentation: full visual records of annual parties/launches, usable for corporate PR and social media
• Commercial shoots: product photography, portraits, team photos, and promotional material
• Drone aerial: the 4F terrace area supports drone services within legal airspace

You may also bring your own photography/videography team; we provide supporting services and power/network access.

Yes, we can connect you with a variety of live music resources:

• DJs: EDM/hip-hop/jazz DJs to suit different party styles
• Band performances: jazz bands, pop bands, folk ensembles, and rock bands
• Acoustic unplugged: soft background music ideal for business receptions or intimate dinners
• Other performance forms: magicians, street dance crews, Chinese-style dancers, and clown balloon artists

The third-floor professional cocktail bar has a high-quality sound system, and the fourth-floor terrace has its own outdoor speaker rig — both support live music.

Full live-streaming support. The venue is equipped with gigabit fiber network and multi-stream capability:

• Supported platforms: Douyin Live, WeChat Channels, Bilibili, Kuaishou, Xiaohongshu Live, Taobao Live, and other mainstream platforms
• Technical assurance: gigabit upload bandwidth + wired network backup + 4G/5G mobile hotspot fallback
• Picture quality: the LED screen can serve as a background source; multi-camera switching and director services are optional
• Use cases: brand launch streaming, wedding streaming, e-commerce live selling, online annual parties, and training course streaming

Basic streaming is included in event packages; professional director teams and multi-camera switching are quoted separately.

The 850 sq.m fourth-floor helipad terrace supports outdoor BBQ activities (using compliant outdoor BBQ equipment or within designated safe areas):

• DIY BBQ: grills, charcoal, and ingredient packages (meat/seafood/vegetables/drinks), ~¥150-250 per person
• Professional outdoor catering: external catering providers can set up outdoor food stations
• Pairing activities: BBQ + outdoor movie + terrace cocktail party + city night views
• Weather plan: the transparent rain canopy can be quickly deployed in case of sudden rain

Terrace BBQ is a hugely popular team-building and social activity in Hangzhou during spring and summer. View terrace details →

We can assist and recommend. While we don't operate hotels directly, we can provide:

• Partner hotel recommendations: several high-end hotels within 3 km (five-star/boutique/business levels all available), with corporate rates
• Transport coordination: airport/high-speed rail station transfers to the venue (Mercedes V-Class/Toyota Alphard/coaches, etc.)
• Itinerary planning: help plan sightseeing or business itineraries in Hangzhou around your event
• Helicopter transfers: for premium needs, the 4F helipad supports intercity helicopter transfers (advance filing required)

The venue is about 45 minutes by car from Hangzhou Xiaoshan International Airport and about 20 minutes from Hangzhou East Railway Station.