Terms of Use

Welcome to the official website of Mulan Tea Story (hereinafter referred to as "the Site"). The Site is operated by Hangzhou Mulan Tea Story Supply Chain Management Co., Ltd. (hereinafter referred to as "we"). Please read the following Terms of Use carefully before using the Site and its related services. By accessing or using the Site, you are deemed to have fully understood and agreed to all terms of this Agreement.

Part I · Website Terms of Use

1. Service Description

The Site provides you with services including Mulan Tea Story brand introductions, product showcases, gift card purchases, Reserve Fine Tea, Supply Chain, and industrial cooperation information. We reserve the right to adjust, modify, or discontinue any service content based on business operational needs, and will notify you via on-site announcements and other means.

2. User Conduct Rules

When using the Site's services, you agree not to engage in the following conduct:

• Activities that violate the laws and regulations of the People's Republic of China;
• Interfering with or attacking the Site's servers or network security through technical means;
• Unauthorized access to the Site's backend data or other users' accounts;
• Uploading or distributing illegal, harmful, infringing, vulgar, or inflammatory content;
• Impersonating others, maliciously registering accounts, or engaging in fraudulent transactions;
• Using bulk crawlers to scrape Site data for commercial purposes.

If you violate the above rules, we have the right to suspend or terminate our services to you and reserve the right to pursue legal liability.

3. Intellectual Property

All content on the Site — including but not limited to text, images, photographs, trademarks, LOGOs, layout designs, web page source code, page structures, videos, and audio — is protected by intellectual property laws such as the Copyright Law of the People's Republic of China and the Trademark Law of the People's Republic of China. Ownership of and rights to such content belong to us or the respective rights holders.

• "Mulan Ci^®," "Mulan Xu^®," "Mulan Dian^®," "Dezi Jiao^®," "Tianxin Zhangmen^®," and "MULAN TEA STORY^®" are all registered trademarks of our company. Without written authorization, no entity or individual may use them.
• Without our written permission, no entity or individual may copy, republish, distribute, mirror, or reverse-engineer the Site's content or code in any form.
• You may only browse the Site's content for personal, non-commercial purposes.

4. Disclaimer

• Product information, prices, and inventory displayed on the Site may differ from actual conditions due to update time lags; the actual content at the time of purchase prevails.
• The Site may contain links to third-party websites. The content and privacy policies of such third-party websites are beyond our control, and we assume no responsibility for them.
• We shall not be liable for service interruptions or data loss caused by force majeure events (including but not limited to natural disasters, government actions, network security incidents, server failures, and power outages).
• You shall bear any losses caused by your violation of this Agreement or any illegal or non-compliant conduct.

5. Service Modification and Termination

We have the right to modify, suspend, or terminate the Site's services when necessary and will endeavor to notify you in advance through on-site announcements. You may stop using the Site's services and deactivate your account at any time. After this Agreement terminates, we retain the right to keep your necessary information in accordance with applicable laws and regulations.

Part II · Mulan Gift Card Service Rules

6. Definition and Nature

The Mulan Gift Card (hereinafter referred to as "the Card") is a single-purpose commercial prepaid certificate issued by Hangzhou Mulan Tea Story Supply Chain Management Co., Ltd. Cardholders may redeem goods or services within the agreed scope. The Card is unregistered, cannot be reported lost or replaced, cannot be exchanged for cash, cannot be used to pay interest, and cannot be used for deductions or payments on any third-party platform beyond the agreed scope.

7. Scope of Use

The Card can be used through the following channels:

• Online channels: Mulan Tea Story's owned online mall MulanPOP.com;
• Offline channels: Mulan Tea Story's domestic owned offline stores.

8. Denominations and Purchase

• Each card is available in three denominations — ¥300, ¥500, and ¥1,000 — with a maximum single-card denomination of no more than RMB 1,000, in compliance with national regulatory requirements on single-purpose prepaid card denomination caps;
• One-time purchases of RMB 50,000 or more by individuals, or RMB 5,000 or more by organizations, must be paid via bank transfer, not cash, and must be completed with real-name registration in accordance with national regulations;
• Corporate bulk purchases of 20 or more cards enjoy tiered discounts, subject to the terms published on the card purchase page;
• The Card is unregistered. Cardholders must keep the card number, PIN, or QR code secure; losses arising from improper custody shall be borne by the cardholder.

9. Validity Period

• The Card is valid for 3 years from the date of purchase;
• If a balance remains after expiry, the cardholder may contact our official customer service (info@mulanteastory.com) within 2 years after expiry to request free reactivation and renewal; the validity period restarts upon renewal;
• If no renewal is requested within the above grace period, the remaining balance will be handled in accordance with national regulations on single-purpose prepaid cards.

10. Redemption and Refunds

• When redeeming products with the Card, there is no limit on the amount of a single transaction; however, if the Card balance is insufficient, the difference may be paid by other payment methods;
• If redeemed products have quality issues, returns or exchanges will be handled in accordance with the national Consumer Protection Law and our after-sales service policy;
• Purchases are non-refundable, except that within 7 days of purchase, if the Card has not been activated and no balance has been used, the purchaser may apply for a refund. The refund will be returned via the original payment method, subject to a refund fee of 5% of the card amount (minimum ¥10).

11. Card Security

• The Card is unregistered and cannot be reported lost once sold. Purchasers and cardholders must keep the card information secure;
• If you discover that your card number or PIN has been leaked or is suspected of unauthorized use, contact our customer service immediately;
• We have the right to monitor abnormal consumption behavior. If fraud or non-compliant use is suspected, we have the right to suspend card functionality and conduct an investigation.

Part III · Dispute Resolution and Miscellaneous

12. Dispute Resolution

The formation, performance, and interpretation of this Agreement, as well as the resolution of disputes, shall be governed by the laws of the People's Republic of China. If any dispute arises between the parties regarding this Agreement or its performance, the parties shall endeavor to resolve it through friendly negotiation; if negotiation fails, either party may file a lawsuit with the Gongshu District People's Court of Hangzhou.

13. Agreement Updates

We have the right to revise this Agreement in response to legal and regulatory updates, business adjustments, or supervisory requirements. The revised Agreement will be posted in a prominent location on the Site and takes effect upon publication. If you continue to use the Site's services after the revision, you will be deemed to have accepted the revised Agreement.

14. Contact Us

If you have any questions about this Agreement or the gift card service, please contact us through the following channels:

• Email: info@mulanteastory.com
• CN Tel / WeChat: +86 18938027777
• Mailing Address: Building A6, Canal Vanke Center, Gongshu District, Hangzhou, Zhejiang, China
• Card Issuer: Hangzhou Mulan Tea Story Supply Chain Management Co., Ltd.